Frequently Asked Questions about bulk sms service

1. What is bulk sms?

Bulk sms is a platform through which you can send unlimited messages instantly to random mobile numbers with just a simple click.

2. Why is bulk sms used?

Bulk sms is widely used by the organizations across the globe to send information, news, or about new products and services and create brand awareness amongst targeted audiences.

3. Can bulk sms service be used to send messages to any network?

Yes, with the help of bulk sms service you can sms easily to different networks.

4. How will I know whether my message got delivered or not?

We provide you the delivery details of the sms which you have sent in your account itself.

5. Can I test a demo account before purchasing bulk sms service?

Yes, you can take up the demo as we provide our customers with a dummy account. You can log in and test our service. We help you to send text messages to a few people with the help of this demo account.

6. Which type of sms can be pushed through DND numbers?

Only transactional sms can be pushed through DND numbers. If promotional sms are pushed through DND numbers accidentally or intentionally, it will be penalized by TRAI.

7. What browsers do oneXtel support?

Google Chrome, Mozilla, Firefox, Internet Explorer, Opera and safari.

8. What is the maximum text length allowed?

Maximum text length allowed for one message is 160 characters.

9. Can customers reply to my messages?

Yes, each sms sent by bulk sms service provider can replied.

10. What is the difference between a user and a reseller?

A user can send the messages from web panel, excel plugin and API but a reseller can sell sms to their customers apart from sending sms. Resellers are provided with the admin rights and they can manage their own users.

11. What is a sender id?

Sender id is the name which is displayed in header of every sms. In bulk sms only 6 characters are allowed. In promotional sms, sender id is in the form of numerical and in transactional sms alphabets are used. It can be the name of the company, name of the products or services or any other name.

12. Do you offer technical support?

Yes, we do provide technical support through phone or email. Our support team is available 24X7.

13. Are there any hidden charges?

oneXtel bulk sms service provider never adds any hidden charge. Transaction charges may be applied to certain payment mode.

14. Is there any timing for sending bulk sms?

Promotional sms are sent between 9 am to 9 pm. Transactional sms can be sent at anytime.

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